This Privacy Policy explains how Sure Step Homes (“Sure Step,” “we,” “us,” or “our”) collects, uses, and protects information gathered through surestephomes.com (the “Site”), and the choices you have about that information.
Effective Date: August 23, 2026
Information We Collect
Information you give us. When you submit a quote request or contact form on our Site, we collect the information you provide, which may include your name, phone number, email address, service address or area, the type of project you’re interested in, and any additional details you choose to share.
Information collected automatically. Like most websites, our Site may automatically collect certain technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. If we run advertising campaigns (for example, through Google Ads), we may also use cookies or similar tracking technologies on specific campaign landing pages to measure ad performance and conversions.
We do not knowingly collect payment card information through this Site.
How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries
- Schedule consultations and provide estimates for home safety upgrades
- Communicate with you about our services, including by phone, text, or email
- Improve our Site, services, and marketing
- Measure the effectiveness of our advertising campaigns
- Comply with legal obligations and protect our business
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business, such as our website host, email delivery provider, and phone/text communication tools — solely to help us provide our services to you
- Advertising and analytics partners (such as Google), in connection with ad conversion tracking, but only in aggregate or as permitted by those platforms’ privacy terms
- Legal authorities, if required to comply with a law, regulation, subpoena, or legal process
We will never share, rent, or sell your contact information to third parties for their own marketing purposes.
Cookies
Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and measure the performance of our advertising. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly without them.
Data Retention
We retain the information you submit for as long as needed to respond to your request, provide our services, maintain business records, and comply with legal, accounting, or reporting requirements.
Your Choices
You may:
- Ask us what personal information we hold about you
- Ask us to correct or update your information
- Ask us to delete your information, unless we’re required to keep it for legal or legitimate business reasons
- Opt out of marketing communications at any time by replying “STOP” to texts, using the unsubscribe link in emails, or reaching out through the contact form on our Site
Children’s Privacy
Our Site and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.
Security
We use reasonable administrative and technical safeguards to protect the information you provide. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the date of the most recent revision. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us through the contact form on our Site.